Our policy lasts 10 days from date of delivery. If more than 10 days have gone by since you received your order we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
All sale items are final sale.
Holiday Return Policy (In-Store Shopping)
Gift purchases made from November 11th 2022 to December 31st 2022 can be returned for exchange or store credit until January 11th 2023.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items will be refunded. If the product was discounted or on sale we are unable to offer a refund.
To return your product, you should mail your product to: 2240 Bloor Street West, Toronto ON, M6S 1N6, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.